Customer Service Automation

Contact center automation leader. Programming producer using artificial intelligence for customer service and sales.

Unified Factory

EASY

Mobile app

Customer Service Automation (CSA)

Communication channels all in one place

Cloud-based system for micro, small and medium enterprises that favor knowledge of the customer and treat that as the basis for better service and greater sales

How does it work?

It works like this

Unified Factory

PRO

Customer Service Automation

Infrastructure Network Management

The "Customer Service Automation" system class - four channels (phone, video, chat, e-mail or facebook messenger), one system supported by artificial intelligence

The combination of multiple channels of customer service communication and an effective system in sales campaigns. Solutions to increase project efficiency and employee productivity

How does it work?

It works like this

Unified Factory

MENERVA AI

Artificial intelligence

Text mining

Data Duplication

An artificial intelligence system specialized in handling textual communication with clients in any communication channel

Available as a framework for a wide range of applications where natural language support is required

How does it work?

This is how it works

What do you receive?

Automation

We support customer service and customer sales while keeping a balance between H2h and that was is digital.

Elasticity

Our systems operate in more than 21 countries, in multiple languages, and with multiple external platforms.

Credibility

A listed company in the stock market for over 2 years, delivering our product to customers for over 8 years, and more than 20 years of industry experience.