Voice calls (incoming and outgoing), email, online chat, and facebook messenger in one tool. You won’t have to train your team to learn any more different systems. End with the costly data integration between systems. Focus on simplicity and power of possibilities.
You no longer need a separate system and team to host online, call center, e-mail service. End with arduous data linking at the external CRM level.
With Unified Factory, you can easily connect with your customers through a variety of communication channels (phone, video, chat, email or facebook messenger) in an integrated omnichannel.
If, after the first contact, the employee adds the client to the database, the system will be able to recognize it and instead of an anonymous conversation, you will receive a name, surname or other customer information.
Freely use the associative capabilities to accelerate customer service: live bots, social media, email replies or smart FAQs.
Take full advantage of your team’s skills by instantly assigning the selected employee to multiple campaigns or selected communication channels.
Regardless of the channel your client is using, they may ask a questions that you don’t know the answer to, therefore you can generate a task for later making sure the answer gets answered soon.
Tell us about your business’s needs, and we will find a solution