I have worked in sales and customer service with the use of different channels for the past 20 years. During that time I have faced numerous business challenges but I’ve also met great people, who helped me achieve the common goal we have set ourselves – create a Customer Service Automation platform based on associative memory algorithms. It is the result of hard work and bold vision in the field of customer service automation, a vision some deemed impossible to carry out. But we made it! I invite you to become familiar with the brief version of the history of our activities. Together with the team we have selected some of the most interesting, most important moments in the history of Unified Factory S.A.

2017

June
Unified Factory Services available now in the Philippines, Singapore, Thailand and Malaysia

Unified Factory Services available now in the Philippines, Singapore, Thailand and Malaysia

2017

May
New Partner on the African market- SWIFTA Systems and Services International Ltd.

New Partner on the African market- SWIFTA Systems and Services International Ltd.

2017

February
Public issue shares of series E

Public issue shares of series E

The Company raises additional funds for development and research activities over the elements of artificial intelligence 10 million zł from the public issue of shares of series E, in which reduction of subscriptions reached 92% and 2.8 million zł EU grant.

2017

January
New Partner on the Czech market - TSP Data

New Partner on the Czech market - TSP Data

2016

December
The prize awarded by the Puls Biznesu for the fastest growing company

The prize awarded by the Puls Biznesu for the fastest growing company

Unified Factory 36th in the national ranking of the fastest growing companies and 9th place in the ranking of the Mazowieckie Province.

2016

October
UF EASY application launch

UF EASY application launch

2016

October
Introduction of Unified Factory into Romanian and Danish markets

Introduction of Unified Factory into Romanian and Danish markets

21 months since the launch of commercial sales of our Customer Service Automation platform Unified Factory gains new partners, broadening its international sales network to 12 markets.

2016

September
Award for the fastest developing company

Award for the fastest developing company

Unified Factory became the leader of the Rzeczpospolita ranking of developing IT companies for revenue dynamics achieved.

2016

August
A new partner joins our network to serve the US and Canadian markets

A new partner joins our network to serve the US and Canadian markets

2016

March
Say hello to NewConnet - Unified Factory offers D series shares.

Say hello to NewConnet - Unified Factory offers D series shares.

2016

January
We strengthen our position in 7 international markets and establish a new partnership in Iran.

We strengthen our position in 7 international markets and establish a new partnership in Iran.

2015

December
130 implementations of our CSA platform

130 implementations of our CSA platform

Throughout the past 12 month Unified Factory delivered 130 implementations using our Customer Service Automation platform.

2015

June
Foundation of the Capital Group

Foundation of the Capital Group

September: Increase of share capital to 4 500 000 PLN.
November: Private subscription for D series shares and funding obtained for further development of the CSA platform, domestic and international sales.

2015

April
The opening of a new Unified Factory branch in Prague

The opening of a new Unified Factory branch in Prague

2015

January
First implementations of the Customer Service Automation platform which automates sales and customer service processes.

First implementations of the Customer Service Automation platform which automates sales and customer service processes.

2014

December
Expanding the B2B platform with an integrated communication tool and Customer Service Automation

Expanding the B2B platform with an integrated communication tool and Customer Service Automation

2014

Hard work awarded with further distinctions

Hard work awarded with further distinctions

June: implementation of a project management platform for B2B
October: award in the Leader of Entrepreneurship competition.

2012

Customer in Mind Award

Customer in Mind Award

Unified Factory was awarded as the best Polish project with “Customer in Mind”.

2009

February
Unified Factory S.A. founded

Unified Factory S.A. founded

In 2003 the Ltd. company was founded to operate in the customer service market. On the basis of experience of its founders it expanded its outsourcing structures and specialization to reach the fields of support and sales software. In 2007 and idea emerged to build tools for communication with customers and support with project management and the work begun immediately. Thus after 2 years of work, in 2009, a Joint Stock Company was founded, which currently is a global provider of customer service and sales automation technology.