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I have worked in sales and customer service with the use of different channels for the past 20 years. During that time I have faced numerous business challenges but I’ve also met great people, who helped me achieve the common goal we have set for ourselves – create a Customer Service Automation platform based on associative memory algorithms. It is the result of hard work and a bold vision in the field of customer service automation, a vision some deemed impossible to carry out. But we made it! I invite you to become familiar with the brief version of the history of our activities. Together with the team we have selected some of the most interesting and most important moments in the history of Unified Factory S.A.
Unified Factory signs a contract with Nextbike a leader in providing and servicing self-service bike rental.
Unified Factory signs the largest contract in the company’s history with Netia, one of the largest Polish telecommunications operators, being part of the Cyfrowy Polsat group.
Customer Service Automation platform received the first prize in the competition organized by Computerworld in the category of the Best Product of Integrated Communication 2018.
The company has signed a distribution agreement with a new partner Web Studio Prague, which will distribute Unified Factory solutions in Mexico, El Salvador and Guatemala.
Unified Factory has signed agreements with three new implementation partners in Africa: Cloud Exchange West Africa Limited, Inovo Telecom South Africa.
Unified Factory PRO – The best product supporting customer service!
Unified Factory Easy – Debut of the year 2017!
Unified Factory has signed a distribution agreement for sale of the Customer Service Automation (CSA) platform for the Indian market with Indigisol.
Unified Factory provides a global version of the system for small and medium enterprises in the SaaS model (Software as a service).
Unified Factory signs sales agreement for Customer Service Automation with local software distributor based in the Philippines.
The Customer Service Automation platform was honored in the category of Best Integrated Communication Product of 2017.
The implementation of the Customer Service Automation platform on the African continent will be implemented by the Partner with more than 20 years of experience in implementing innovative technology solutions.
The Company raises additional funds for development and research activities over the elements of artificial intelligence 10 million zł from the public issue of shares of series E, in which reduction of subscriptions reached 92% and 2.8 million zł EU grant.
Unified Factory 36th in the national ranking of the fastest growing companies and 9th place in the ranking of the Mazowieckie Province.
Unified Factory launched the Software as a Service SaaS model, combines voice, chat, e-mail and facebook messenger in one tool.
21 months since the launch of commercial sales of our Customer Service Automation platform Unified Factory gains new partners, broadening its international sales network to 12 markets.
Unified Factory became the leader of the Rzeczpospolita ranking of developing IT companies for revenue dynamics achieved.
The Unified Factory includes an investment agreement for the introduction of US and Canadian customer service automation solutions.
Unified Factory offers D series shares.
Throughout the past 12 month Unified Factory delivered 130 implementations using our Customer Service Automation platform.
September: Increase of share capital to 4 500 000 PLN.
November: Private subscription for D series shares and funding obtained for further development of the CSA platform, domestic and international sales.
June: implementation of a project management platform for B2B
October: award in the Leader of Entrepreneurship competition.
Unified Factory was awarded as the best Polish project with “Customer in Mind”.
In 2003 the Ltd. company was founded to operate in the customer service market. On the basis of experience of its founders it expanded its outsourcing structures and specialization to reach the fields of support and sales software.
In 2007 an idea emerged to build tools to improve communication with customers and support with project management and the work began immediately. Thus, after 2 years of work, in 2009, a Joint Stock Company was founded, which currently is a global provider of customer service and sales automation technology.
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