Close

Pricing

monthly yearly

START optimal in the beginning

$ 13 9

monthly/ per person

monthly/ per person

Landline
Chat online
Connecting through the widget
Email Support
Facebook Messenger Support
Attachments to conversations (chat, messenger)
Task system and assigning tasks
Automatically saving a connection to a client's profile
Extensive reporting
Access to JS API
Maximum disk space for files
1GB
Maximum size of one file
10MB
Recordings/ chat/ emails are stored for
90 days
Maximum number of accounts in the system
5
Maximum number of agents active at one time
5
More
GENERAL
Tagging communications
Number of widgets generated
Number of supported e-mail accounts per purchased agent
number of agents
Maximum disk space for files
1GB
Maximum size of one file
10MB
Recordings are stored
90 days
AGENTS, GROUPS, ROLES AND THE SCHEDULE
Maximum number of accounts in the system
5
Maximum number of agents active at one time
5
Ability to choose which channels are available to which agents
Communication widget
Calling function
Chat function
E-mail form function
customer monitoring
Tracking and saving the sites visited on the company website
90 days
Saving you browser history, IP, and system profile
90 days
Information from which site the client visited
Incoming calls
Landline phone number available
Recording calls available
Identifiying incoming numbers
Creating an assignment regarding a client
Automatic or manual association in "contact history"
The ability to record "an answering message"
Possibility to record "play while waiting"
Outgoing calls
Dedicated telephone mumber
Minutes in incoming phone calls
according to price list
Calling clients on a ticket basis
Automatic or manual association in "contact history"
Chat
Attachments to chat conversations
Setting up sending e-mails if chat is not available
Response templates
Monitoring a client using chat
Creating a ticket in chat
Automatic or manual association in "contact history"
e-mail
Supporting service IMAP / SMTP
WWW panel available in WYSIWYG
Supporting personal emails (ex. anna.kruk@sklep.pl)
Support for generic emails (ex zamowienia@sklep.pl)
Template responses
Adding attachments to messages
Automatic or manual association in "contact history"
facebook messenger
Attachments to conversations
Szablony odpowiedzi
Monitoring agents
Creating a ticket from messages
Automatic or manual association in "contact history"
TASK MANAGEMENT SYSTEM
Creating tasks from every communication channel
Handing over tickets to other agents
Ticket history assigned to a specific user
CONTACT HISTORY
Creating a client profile (name, surname, email address, telephone number, etc)
Assigning call history, chats, and emails
Ability to create annotations (order number, date, ect)
Manually or automatically assign history to a profile
The ability to initiate an outgoing connection to a profile
Ability to initiate email to profile
REPORTS
Dashboard
Login history and agent availability
Statistics of individual agents
First reaction time
Average reaction time
Service time
SECURITY
Encrypting www 256-bit SSL secure connection
Encryption of telephone calls
Edit appearance
Changing the logo in the widget
Selecting the color of the widget window
Selecting the location of the widget
Possibility to remove the phrase "Powered by Unified Factory"
Access to UF-API (JS)
support
Support via widget-chat
Dedicated guardian via emails
Dedicated guardian via telephone
Dedicated training of the system

RUN for small and medium-sized businesses

$ 27 21

monthly/ per person

monthly/ per person

Landline
Chat online
Connecting through the widget
Email Support
Facebook Messenger Support
Attachments to conversations (chat, messenger)
Task system and assigning tasks
Automatically saving a connection to a client's profile
Extensive reporting
Access to JS API
Maximum disk space for files
10GB
Maximum size of one file
20MB
Recordings/ chat/ emails are stored for
Maximum number of accounts in the system
Maximum number of agents active at one time
More
GENERAL
Tagging communications
Number of widgets generated
Number of supported e-mail accounts per purchased agent
number of agents+3
Maximum disk space for files
10GB
Maximum size of one file
20MB
Recordings are stored
AGENTS, GROUPS, ROLES AND THE SCHEDULE
Maximum number of accounts in the system
Maximum number of agents active at one time
Ability to choose which channels are available to which agents
Communication widget
Calling function
Chat function
E-mail form function
customer monitoring
Tracking and saving the sites visited on the company website
Saving you browser history, IP, and system profile
Information from which site the client visited
Incoming calls
Landline phone number available
Recording calls available
Identifiying incoming numbers
Creating an assignment regarding a client
Automatic or manual association in "contact history"
The ability to record "an answering message"
Possibility to record "play while waiting"
Outgoing calls
Dedicated telephone mumber
Minutes in incoming phone calls
according to price list
Calling clients on a ticket basis
Automatic or manual association in "contact history"
Chat
Attachments to chat conversations
Setting up sending e-mails if chat is not available
Response templates
Monitoring a client using chat
Creating a ticket in chat
Automatic or manual association in "contact history"
e-mail
Supporting service IMAP / SMTP
WWW panel available in WYSIWYG
Supporting personal emails (ex. anna.kruk@sklep.pl)
Support for generic emails (ex zamowienia@sklep.pl)
Template responses
Adding attachments to messages
Automatic or manual association in "contact history"
facebook messenger
Attachments to conversations
Szablony odpowiedzi
Monitoring agents
Creating a ticket from messages
Automatic or manual association in "contact history"
TASK MANAGEMENT SYSTEM
Creating tasks from every communication channel
Handing over tickets to other agents
Ticket history assigned to a specific user
CONTACT HISTORY
Creating a client profile (name, surname, email address, telephone number, etc)
Assigning call history, chats, and emails
Ability to create annotations (order number, date, ect)
Manually or automatically assign history to a profile
The ability to initiate an outgoing connection to a profile
Ability to initiate email to profile
REPORTS
Dashboard
Login history and agent availability
Statistics of individual agents
First reaction time
Average reaction time
Service time
SECURITY
Encrypting www 256-bit SSL secure connection
Encryption of telephone calls
Edit appearance
Changing the logo in the widget
Selecting the color of the widget window
Selecting the location of the widget
Possibility to remove the phrase "Powered by Unified Factory"
Access to UF-API (JS)
support
Support via widget-chat
Dedicated guardian via emails
Dedicated guardian via telephone
Dedicated training of the system

GROW for service teams

$ 30 24

monthly/ per person

monthly/ per person

Landline
Chat online
Connecting through the widget
Email Support
Facebook Messenger Support
Attachments to conversations (chat, messenger)
Task system and assigning tasks
Automatically saving a connection to a client's profile
Extensive reporting
Access to JS API
Maximum disk space for files
30GB
Maximum size of one file
50MB
Recordings/ chat/ emails are stored for
Maximum number of accounts in the system
Maximum number of agents active at one time
More
GENERAL
Tagging communications
Number of widgets generated
Number of supported e-mail accounts per purchased agent
number of agents+5
Maximum disk space for files
30GB
Maximum size of one file
50MB
Recordings are stored
AGENTS, GROUPS, ROLES AND THE SCHEDULE
Maximum number of accounts in the system
Maximum number of agents active at one time
Ability to choose which channels are available to which agents
Communication widget
Calling function
Chat function
E-mail form function
customer monitoring
Tracking and saving the sites visited on the company website
Saving you browser history, IP, and system profile
Information from which site the client visited
Incoming calls
Landline phone number available
Recording calls available
Identifiying incoming numbers
Creating an assignment regarding a client
Automatic or manual association in "contact history"
The ability to record "an answering message"
Possibility to record "play while waiting"
Outgoing calls
Dedicated telephone mumber
Minutes in incoming phone calls
according to price list
Calling clients on a ticket basis
Automatic or manual association in "contact history"
Chat
Attachments to chat conversations
Setting up sending e-mails if chat is not available
Response templates
Monitoring a client using chat
Creating a ticket in chat
Automatic or manual association in "contact history"
e-mail
Supporting service IMAP / SMTP
WWW panel available in WYSIWYG
Supporting personal emails (ex. anna.kruk@sklep.pl)
Support for generic emails (ex zamowienia@sklep.pl)
Template responses
Adding attachments to messages
Automatic or manual association in "contact history"
facebook messenger
Attachments to conversations
Szablony odpowiedzi
Monitoring agents
Creating a ticket from messages
Automatic or manual association in "contact history"
TASK MANAGEMENT SYSTEM
Creating tasks from every communication channel
Handing over tickets to other agents
Ticket history assigned to a specific user
CONTACT HISTORY
Creating a client profile (name, surname, email address, telephone number, etc)
Assigning call history, chats, and emails
Ability to create annotations (order number, date, ect)
Manually or automatically assign history to a profile
The ability to initiate an outgoing connection to a profile
Ability to initiate email to profile
REPORTS
Dashboard
Login history and agent availability
Statistics of individual agents
First reaction time
Average reaction time
Service time
SECURITY
Encrypting www 256-bit SSL secure connection
Encryption of telephone calls
Edit appearance
Changing the logo in the widget
Selecting the color of the widget window
Selecting the location of the widget
Possibility to remove the phrase "Powered by Unified Factory"
Access to UF-API (JS)
support
Support via widget-chat
Dedicated guardian via emails
Dedicated guardian via telephone
Dedicated training of the system

START optimal in the beginning

RUN for small and medium-sized businesses

GROW for service teams

monthly yearly

$ 13 9

monthly/ per person

monthly/ per person

$ 27 21

monthly/ per person

monthly/ per person

$ 30 24

monthly/ per person

monthly/ per person

Landline
Chat online
Connecting through the widget
Email Support
Facebook Messenger Support
Attachments to conversations (chat, messenger)
Task system and assigning tasks
Automatically saving a connection to a client's profile
Extensive reporting
Access to JS API
Maximum disk space for files
1GB
10GB
30GB
Maximum size of one file
10MB
20MB
50MB
Recordings/ chat/ emails are stored for
90 days
Maximum number of accounts in the system
5
Maximum number of agents active at one time
5

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Our Clients

What do you receive?

Automation

We support customer service and customer sales while keeping a balance between H2h and that was is digital.

Elasticity

Our systems operate in more than 21 countries, in multiple languages, and with multiple external platforms.

Credibility

A listed company in the stock market for over 2 years, delivering our product to customers for over 8 years, and more than 20 years of industry experience.

Multiple Channels

Phone, chat online, e-mail, facebook messenger- where ever your clients are, we are there with you.

UF Easy Functions

START optimal in the beginning

RUN for small and medium-sized businesses

GROW for service teams

monthly yearly

$ 13 9

monthly/ per person

monthly/ per person

$ 27 21

monthly/ per person

monthly/ per person

$ 30 24

monthly/ per person

monthly/ per person

GENERAL
Tagging communications
Number of widgets generated
Number of supported e-mail accounts per purchased agent
number of agents
number of agents+3
number of agents+5
Maximum disk space for files
1GB
10GB
30GB
Maximum size of one file
10MB
20MB
50MB
Recordings are stored
90 days
AGENTS, GROUPS, ROLES AND THE SCHEDULE
Maximum number of accounts in the system
5
Maximum number of agents active at one time
5
Ability to choose which channels are available to which agents
Communication widget
Calling function
Chat function
E-mail form function
customer monitoring
Tracking and saving the sites visited on the company website
90 days
Saving you browser history, IP, and system profile
90 days
Information from which site the client visited
Incoming calls
Landline phone number available
Recording calls available
Identifiying incoming numbers
Creating an assignment regarding a client
Automatic or manual association in "contact history"
The ability to record "an answering message"
Possibility to record "play while waiting"
Outgoing calls
Dedicated telephone mumber
Minutes in incoming phone calls
according to price list
according to price list
according to price list
Calling clients on a ticket basis
Automatic or manual association in "contact history"
Chat
Attachments to chat conversations
Setting up sending e-mails if chat is not available
Response templates
Monitoring a client using chat
Creating a ticket in chat
Automatic or manual association in "contact history"
e-mail
Supporting service IMAP / SMTP
WWW panel available in WYSIWYG
Supporting personal emails (ex. anna.kruk@sklep.pl)
Support for generic emails (ex zamowienia@sklep.pl)
Template responses
Adding attachments to messages
Automatic or manual association in "contact history"
facebook messenger
Attachments to conversations
Szablony odpowiedzi
Monitoring agents
Creating a ticket from messages
Automatic or manual association in "contact history"
TASK MANAGEMENT SYSTEM
Creating tasks from every communication channel
Handing over tickets to other agents
Ticket history assigned to a specific user
CONTACT HISTORY
Creating a client profile (name, surname, email address, telephone number, etc)
Assigning call history, chats, and emails
Ability to create annotations (order number, date, ect)
Manually or automatically assign history to a profile
The ability to initiate an outgoing connection to a profile
Ability to initiate email to profile
REPORTS
Dashboard
Login history and agent availability
Statistics of individual agents
First reaction time
Average reaction time
Service time
SECURITY
Encrypting www 256-bit SSL secure connection
Encryption of telephone calls
Edit appearance
Changing the logo in the widget
Selecting the color of the widget window
Selecting the location of the widget
Possibility to remove the phrase "Powered by Unified Factory"
Access to UF-API (JS)
support
Support via widget-chat
Dedicated guardian via emails
Dedicated guardian via telephone
Dedicated training of the system

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