Self-Manage Campaigns

Speed up your manager’s work

Self-managed campaigns
Find out how easy it can be to create, configure, and manage campaigns and databases across all available communication channels (voice in / out, chat, email) without having to involve database or IT departments.h4>

The standard ACD (Automated Call Distribution) scheduling scheme has been enhanced by adding authoring algorithms that make each session target according to predefined elements.

The function dynamically adjusts the system load, and by advanced routing, it routes calls to selected UC servers while analyzing their load, thus making your Contact Center even more efficient.

Easily manage the Contact Center queue

Queuing incoming and outgoing calls, chat and emails,
Even distribution of traffic between users logged in to the system
Prioritizing queues and session types against other sessions, eg VIP, Emergency or Call-back queues
Automatic information about waiting time and queue position,
Virtual user function that allows the module to run without the need to launch a dedicated application,
The ability to integrate with any teleinformatic solution.

Work more effectively with a multimedia platform that automates customer service processes

Flow Designer is a platform which allows a complete modeling of processes and events that are supported by Unified Factory.

With the drag & drop method, you can easily send and receive e-mail, chat, text and instant messaging, instant messaging, and voice and video processes.

It is able to handle advanced processes via dynamic forms provided through a website or mobile application.

Basic functions:

Modeling the processes of handling telephone calls, chatting, email, SMS using a friendly graphical environment,
Using the mechanisms of human speech recognition and synthesis,
Support for voice activated services and multi-lingual scenarios.
Built-in programming language for advanced scripting.
Integration with external solutions via SQL, WSDL, POP3, SMTP, SOCKET,
The ability to plan outgoing activities such as email, SMS, voice mail,

Built-in programming language for advanced scripting.
Built-in fax, chat and conference bridge functions,
Built-in voicemail system.
Integration with external solutions via SQL, WSDL, POP3, SMTP, SOCKET,
The ability to plan outgoing activities such as email, SMS, voice mail,
Built-in fax, chat and conference bridge functions,
Built-in voicemail system.

Record conversations, listen to them, and evaluate their quality

Current access to recorded conversations with clients helps monitor service quality and allows you to return to record whenever there is confusion.

Ability to listen on-the-go, download conversations accordinglys, and add comments and ratings to payrolls and the bonus system.

The record of each call is available for listening in the contact history. Recordings are available for both landlines and Internet calls.

Ability to filter recordings after:

Specific ID,
Phone number,
The date and time the connection was made,
and limit the list to: company, project name, campaign name, conversation script, user, or connection type.

Ability to fully configure and personalize the recording file for attributes:

File name,
File location,
Recording format.

Give personalized access to your system, campaign or task

Observing information security is a necessity nowadays, especially when we deal with large data sets. Unified Factory’s Authorization Module allows you to prepare access patterns by role or assigned tasks for both employees and individual campaigns, so you can be certain that access is limited to just the people you specify.

Tell us about your business needs, and we will find a solution for you

Schedule a Demo